FAQ

• EU
  All prices are final and Included of tax. No additional charges will incur.

• US
  US tariffs will be applied and displayed on the checkout page.

• Australia
  All prices are final. Included of tax, duty or import fees if applicable. No additional charges will incur.

• Norway
  All prices are final. Included of tax, duty or import fees if applicable. No additional charges will incur.

• International
  Prices exclude taxes, duties, or import fees, where applicable. Additional charges may apply and will be collected by the courier according to the laws of your country of residence.
  
  
  

We ship worldwide, and shipping costs are calculated and displayed at checkout based on your country of residence

• Europe: 1 to 3 days.
• USA & Canada: 1 to 3 days.
• Scandinavia: 1 to 3 days.
• Australia: 3 to 7 days.

We ship the products the same day if the order is received before 2 pm CET/CEST, except weekends and public holidays. Packages are, under normal circumstances, delivered within 1 - 3 weekdays.

Packages are shipped with GLS, DHL, TNT, UPS and then through local shipping services in your country of residence.

• The products are packed and shipped in recycled paper bags.

• organsk® returns and exchanges
  

We make it easy and convenient for you to return and/or exchange your order.

Any return/exchange claim must be submitted within 14 days following the delivery of the product(s). The product(s) must be unused and sent in their original condition (packaging, card, etc). Make sure to have your order number at hand – it can be found in your order confirmation.

We offer free exchanges for same styles. If you e.g. require a different size, please contact us at:

hello@organsk.com

→ Please note that additional charges may apply if the package exceeds the dimensions of the original packaging.

If you instead wish to return the product, the following conditions apply.

• Returns & Refunds

Refunds are issued to your payment method on file once the item(s) is received, minus the standard return shipping cost.

→ You’re welcome to contact us to use our pre-paid shipping service/labels. You may reuse the original packaging, as our packaging is designed to be reused, or any packaging of the same size. Please note that additional charges may apply if the package exceeds the dimensions of the original packaging.

For returns, please contact us at the below email:

hello@organsk.com

• Return policy

Please note that the following conditions apply to all returns:

You have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s).

The item(s) must be in their original condition with no wear marks and with all labels still attached.

We do not accept returns, if the returned product:

• Is not in new condition.
• Smells of perfume or other strong odor, or has been exposed to smoke.
• Has been washed or used.
• Has been exposed to animal fur.
• Has not been properly packed for return shipping.

The standard shipping fee applies when the original or a similarly sized package is used. Additional charges may apply if the package exceeds the original dimensions.

• Claims

If you have a faulty or defective product, please send an email to hello@organsk.com containing pictures of the defect and your order number.

If you opt to return item(s) at your own

Send the package to the following address:

Name: ORGANSK®
Att: Your order number
Address: Smedeland 15
Zip Code: 2600
City: Glostrup
Country: Denmark

We strongly advise you to save the tracking/parcel number and receipt of submission in case it might be needed at a later stage. If you are eligible for free returns, you must use our pre-paid shipping services/label(s). If you opt to return item(s) at your own, the cost will be covered by you.

• Customs, Duties, and Tariffs

Unless stated otherwise, customers are responsible for any customs fees, import duties, or tariffs that may apply to orders shipped outside the EU. If a package is held by customs and the required fees are not paid, the customer assumes full responsibility. This may include additional shipping or return costs if the package is returned or becomes undeliverable. Any customs fees or duties may be deducted from the customer’s refund if the product is returned due to being undeliverable.

In the case of a return where organsk® has covered the tariff on the customer’s behalf, the refund will be issued minus the customs and tariff fees as well as the shipping cost.

• Questions regarding returns?

Do you have any questions or do you need help regarding the return process, please give our help center a look.

You are also very welcome to contact us at:

Email: hello@organsk.com

We support direct exchanges for the same style(s). If you would like to exchange a product, please contact us at:

• hello@organsk.com

All customers are eligible for FREE exchanges

→ Items may only be exchanged once for a different size.

We are not able to support exchanges for a new style. In this case, please return the product and order the desired style separately in a new order.
You have 14 days from the date of delivery of your purchase(s) to notify us of an exchange, followed by 14 days from the date of notification to return the item(s). Your exchange order will ship once your return is dropped off at your nearest carrier location.

If you have received a faulty or defect product, please send an email to hello@organsk.com containing pictures of the defect. Remember to include your order number.