FAQ
General
Prices
All prices are final. Included of tax, duty or import fees if applicable. No additional charges will incur.
Free shipping
We offer free international shipping to organsk®SMILE members.
- As an organsk®SMILE member, please redeem your smiley code on the check-out page.
- You can sign up for membership by clicking on the green tab in the lower right corner.
Non-members will be charged delivery cost.
Delivery
- UAE: 2 to 4 days.
- Europe: 2 to 4 days.
- USA & Canada: 2 to 5 days.
We ship the products the same day if the order is received before 1 pm CET/CEST, except weekends and public holidays. Packages are, under normal circumstances, delivered within 2- 5 weekdays.
Packages are shipped with GLS, DHL, TNT, UPS and then through local shipping services in your country of residence.
- The jeans are packed and shipped in recycled paper bags, made of 100% recycled paper.
Returns
We offer free returns & exchanges for our Smile Members who live in the following countries/regions:
- USA
- EU
- UK
- NORWAY
- AUSTRALIA
- CANADA
→ You can exchange/return the product free of charge once.
→ You are welcome to use the same packaging or packaging of same size. Additional charges may apply if the package exceeds the dimensions of the original package.
If you are not a member or live in a country that is not listed above, you need to pay for the return/shipping cost.
- Our return window is 14 days.
- Contact returns@organsk.com
The item(s) must be in their original condition with no wear marks and with all labels still attached.
Refunds are issued to your payment method on file once an item is received.
Exchanges
We offer direct exchanges for same styles. If you e.g. require a different size, please contact us at:
hello@organsk.com
We offer free exchanges for our Smile Members who live in the following countries/regions:
- USA
- EU
- UK
- NORWAY
- AUSTRALIA
- CANADA
→ You can exchange the product free of charge once.
If you are not a member or live in a country that is not listed above, you need to pay for the shipping/return cost.
Claims
If you have received a faulty or defect product, please send an email to hello@organsk.com containing pictures of the defect. Remember to include your order number.
organsk®SMILE
Loyalty program
organsk®SMILE
organsk®SMILE is our customer loyalty club. A reward program and a community with clear value creation for both members, the market, and a path to sustainability.
SMILE is more than just a transactional relationship. With SMILE, it’s about creating relationships and help taking sustainable thinking to the next level.
- Sign up easily with our organsk®SMILE widget, the green tab in the lower right corner.
- organsk®SMILE is free of charge.
Free
organsk®SMILE is free of charge and is supported in all locations that we sell to.
- EU
- UK
- USA
- Canada
- Norway
- UAE
How to join?
Sign up with our organsk®SMILE widget, the green tab in the lower right corner.
You can also click ‘join us’ in the header.
Smileys
Smileys are your reward points. Earn smileys with different actions. Earn by referring, sharing or every time you shop.
- Redeem smileys easily with our organsk®SMILE widget, the green tab in the lower right corner.
Refferal
Sign up, tell a friend and get rewards.
- Earn smileys and rewards by referring, sharing or every time you shop.
Reefer easily with our organsk®SMILE widget, the green tab in the lower right corner.
Benefits
As a member, you get:
- Free shipping.
- Member-only offers and exclusive benefits.
- Free recycling.
- Priority news and launches.
- Priority on waiting lists.
organsk®LIFE + JOY
Member Club
organsk®LIFE + JOY
organsk®LIFE and JOY are subscription-based memberships, offering our users brand new jeans for a fixed yearly membership fee.
You get access to your personal customer panel where you can track all plans and payments.
- Choose any style(s) you want.
- Swap to any style(s) you want.
- Enjoy, swap & and repeat.
organsk®LIFE + JOY is available in selected countries and will gradually be enabled to more locations.
Price
With organsk® member club, you can choose between different plans.
- You pay the price of the membership plan (services), regardless of the product price.
Which countries are supported?
organsk®LIFE services are available to users residing in:
- USA
- EU
We work continuously to support more countries and will gradually enable the services to more locations.
When will the services be available in my country?
We work continuously to support more countries and will gradually enable the services to more locations.
- Sign up for our newsletter or organsk®SMILE membership to get notified.
Free Shipping, Swapping & Returns
Shipping, swapping, exchanging and returns are free of charge.
Are the jeans new?
Yes! With organsk®LIFE + JOY you will always get brand new jeans.
Can I keep the item(s)?
Absolutely! Your jeans are yours until you're ready to swap or return them for upcycling.
How do I swap to new jeans?
That's easy
- 1) You log in to your account.
- 2) Press manage subscription.
- 3) Browse and select new product(s).
- 4) We will ship the new product(s) within 1 to 2 days.
If you haven't created an account yet, you can create one using the same email you used to subscribe to the plan. Or you can make a link request for your membership account by contacting us, and we will send you the link the same day.
- Optional:
Once you select new product(s), you will receive an email with a link to book a return pickup, free of charge.
When can I swap the item(s)?
You can swap or choose new pair of jeans once per year, as long as the membership is active. It is up to you if you wish to swap the jeans or keep and choose an additional pair.
What types of items are included in a membership?
All styles are included. It is one price for all, depending on the package you choose.
Is there a lock-in period?
organsk®Life + JOY is a prepaid yearly membership. You are signing up for a minimum period of 1 year. The membership will automatically renew and continue on a year-to-year basis until terminated by the Member.
Returns
Cooling-off period: 14 days of the delivery of the product(s).
Returning the product(s)
- All shipments arrive with a reusable paper bag to send your items back. You can also use your own packaging.
- We will provide you with a shipping label, free of charge.
- Pack and send back the product(s), no later than 14 days after withdrawal confirmation.
- You can exchange/return the product free of charge once.
Cancellation
If you wish to cancel your membership, send us an email to:
- cancel@organsk.com
The Membership service is a prepaid yearly membership. You are signing up for a
minimum period of 1 year. The membership will automatically renew and continue
on a year-to-year basis until terminated by the Member.
The membership renewal may be terminated by email to cancel@organsk.com, no
later than 1 week before the expiry of the membership period.
You can view your renewal date or manage your subscription settings at
any time through Your Membership page. You can also change your payment method
We are
Vegan
We are a PETA-Approved vegan brand.
Nordic Swan Ecolabel
We offer denim certified by the Nordic Swan Ecolabel. Nordic Swan Ecolabel, the official ecolabel of the Nordic countries, is one of the world's toughest and most recognized environmental certifications. Being approved for the Nordic Ecolabel is a long process that requires a great amount of documentation. Products certified with the Nordic Swan Ecolabel contribute to a reduced climate impact, transparent supply chain and are safe for us and better for the planet.
GOTS
We carry GOTS certified products. GOTS, the worldwide leading textile processing standard for organic textiles defines high-level environmental criteria along the entire supply chain of organic textiles, including strict ecological and social criteria. It is the world's toughest and most recognized environmental label for organic textiles. A product earns the GOTS label only if it goes through GOTS certified operators at every stage. A GOTS labelled textile must be manufactured and processed in GOTS certified buildings.
Transparency
We are transparent with our processes with others, setting the standard for this practice amongst all fashion brands.
We have every denim fabric ingredient certified and recognized as 'better for the environment' to the highest possible standards to underpin our ORGANSK® approach.
We are traceable and certified to the highest standards from head to toe.
Circular
We have chosen to substantiate our circular concept with the Nordic Swan Ecolabel, GOTS and Vegan certifications, as it is our guarantee that the entire process around production lives up to the ethical guidelines we associate with ‘more’ sustainable production - along with leasing and upcycling concepts that we associate with sustainable consumption.
Organic Cotton & Recycled Fibers
At ORGANSK®, we only work with 100% certified organic cotton and recycled fibers.
- No conventional fibers are used in ORGANSK® products (Except small amounts of elastane, a lightweight, synthetic fibre that is used to make stretchable clothing.
Organic cotton is grown with no chemical fertilizers, pesticides or genetically modified organisms (GMOs). Conventional cotton, on the other hand, is grown with the help of a
