organsk® Returns

We make it easy and convenient for you to return your order. Refunds are issued to your payment method on file once the item(s) is received.

Any return claim must be submitted within 14 days following the delivery of the product(s). The product(s) must be unused and sent in their original condition (packaging, card, etc). Make sure to have your order number at hand – it can be found in your order confirmation. 

We offer direct exchanges for same styles. If you e.g. require a different size, please contact us at:

hello@organsk.com

We offer free returns and exchanges for our Smile Members who live in the following countries/regions:

• USA
• EU
• UK
• NORWAY
• AUSTRALIA
• CANADA

→ You are welcome to use the same packaging or packaging of same size. Additional charges may apply if the package exceeds the dimensions of the original package. If you are eligible for free returns, you must use our pre-paid shipping services/label(s).

→ If you are not a member or live in a country that is not listed above, you need to pay for the return/shipping cost.

returns@organsk.com

Return policy

Please note that the following conditions apply to all returns:

You have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s). 

The item(s) must be in their original condition with no wear marks and with all labels still attached.

We do not accept returns, if the returned product:

• Is not in new condition.
• Smells of perfume or other strong odor, or has been exposed to smoke.
• Has been washed or used.
• Has been exposed to animal fur.
• Has not been properly packed for return shipping.

Claims

If you have a faulty or defect product, please send an email to hello@organsk.com containing pictures of the defect and your order number.
 

If you opt to return item(s) at your own

Send the package to the following address:

Name: ORGANSK®
Att: Your order number
Address: Ejby Industrivej 26
Zip Code: 2600
City: Glostrup
Country: Denmark

We strongly advise you to save the tracking/parcel number and receipt of submission in case it might be needed at a later stage. If you are eligible for free returns, you must use our pre-paid shipping services/label(s). If you opt to return item(s) at your own, the cost will be covered by you.

Questions regarding returns?

Do you have any questions or do you need help regarding the return process, please give our help center a look.

You are also very welcome to contact us at:

Email: hello@organsk.com