FAQ
General
Prices
All prices are included of tax, duty & import fees.
Free shipping
We offer free international shipping to organsk®SMILE members.
- As an organsk®SMILE member, please redeem your smiley code on the check-out page.
- You can sign up for membership by clicking on the green tab in the lower right corner.
Non-members will be charged delivery cost.
Delivery
- Nordic countries: 1 to 3 days.
- Europe: 2 to 4 days.
- USA & Canada: 2 to 5 days.
We ship the products the same day if the order is received before 1 pm CET/CEST, except weekends and public holidays. Packages are, under normal circumstances, delivered within 2- 5 weekdays.
Packages are shipped with GLS, DHL, TNT, UPS and then through local shipping services in your country of residence.
- The jeans are packed and shipped in recycled paper bags, made of 100% recycled paper.
Returns
We offer free returns to organsk®SMILE members from selected countries: Denmark, Sweden, Norway & Germany.
- Our return window is 14 days.
- Contact returns@organsk.com
The item(s) must be in their original condition with no wear marks and with all labels still attached.
Refunds are issued to your payment method on file once an item is received.
Exchanges
We kindly ask our customers to return items back to us for a refund and then place a new order for the different item or size.
Claims
If you have received a faulty or defect product, please send an email to hello@organsk.com containing pictures of the defect. Remember to include your order number.
organsk®SMILE
Loyalty program
organsk®SMILE
organsk®SMILE is our customer loyalty club. A reward program and a community with clear value creation for both members, the market, and a path to sustainability.
SMILE is more than just a transactional relationship. With SMILE, it’s about creating relationships and help taking sustainable thinking to the next level.
- Sign up easily with our organsk®SMILE widget, the green tab in the lower right corner.
- organsk®SMILE is free of charge.
Free
organsk®SMILE is free of charge and is supported in all locations that we sell to.
- EU
- UK
- USA
- Canada
- Norway
- UAE
How to join?
Sign up with our organsk®SMILE widget, the green tab in the lower right corner.
You can also click ‘join us’ in the header.
Smileys
Smileys are your reward points. Earn smileys with different actions. Earn by referring, sharing or every time you shop.
- Redeem smileys easily with our organsk®SMILE widget, the green tab in the lower right corner.
Refferal
Sign up, tell a friend and get rewards.
- Earn smileys and rewards by referring, sharing or every time you shop.
Reefer easily with our organsk®SMILE widget, the green tab in the lower right corner.
Benefits
As a member, you get:
- Free shipping.
- Member-only offers and exclusive benefits.
- Free recycling.
- Priority news and launches.
- Priority on waiting lists.
organsk®LIFE
Subscription
organsk®LIFE
organsk®LIFE is a subscription-based leasing model, offering our users brand new jeans for a fixed monthly fee.
You get access to your personal customer panel where you can track all plans and payments.
- Choose any style(s) you want.
- Swap to any style(s) you want.
- Enjoy, swap & and repeat.
organsk®LIFE is available in selected countries and will gradually be enabled to more locations.
You can check if your country is supported on the organsk®LIFE page.
Price
With organsk®LIFE, you can choose between different plans.
- You pay the price of the monthly plan (services), regardless of the product price.
Which countries are supported?
organsk®LIFE services are available to users residing in:
- Denmark
- Sweden
- Norway
We work continuously to support more countries and will gradually enable the services to more locations.
Will it be available in my country?
We plan to launch the services in:
- EU
- UK
- USA
- Canada.
When will the services be available in my country?
We work continuously to support more countries and will gradually enable the services to more locations.
- Sign up for our newsletter or organsk®SMILE membership to get notified.
Free Shipping, Swapping & Returns
Shipping, swapping, and returns are free of charge.
Returns
We’ve made returns super easy! Once you swap or cancel you subscription, you will receive an email with a link to book a return pickup, free of charge.
All shipments arrive in a reusable paper bag to send your items back. When you're ready to swap for something new – log in to your account and swap to a new product. Then send back your item(s) in the packaging provided. We will ship the new product(s) once your package arrives.
Are the jeans new?
Yes! With organsk®LIFE you will always get brand new jeans.
Can I keep or purchase the item?
Absolutely! If you fall in love with an item you have at home and want to keep it, you can purchase it for the original retail price.
When can I swap the item(s)?
You can swap once per year. Once a period of 12 months has passed, you will automatically be upgraded to Green-membership.
- As Green-member, your monthly price will drop permamently and you will be eligible for free yearly swaps.
Is there a lock-in period?
Yes, 5 months + 1 months’ notice to the end of a month. If you are in the middle of a lock-in period, you cannot terminate your subscription until the period of 5 months has expired.
Give us a try! We think you'll love it! But if it's not for you, there is no further obligation after the lock-in period.
What types of items are included in a membership?
ALL jeans are included. It is one price for all, depending on the package you choose.
How do I swap to new jeans?
That's easy
- 1) You log in to your account.
- 2) Press manage subscription.
- 3) Press Swap product.
If you haven't created an account yet, you can create one using the same email you used to subscribe to the plan. Or you can make a link request for your subscription account by contacting us, and we will send you the link the same day.
- Once you swap the product, you will receive an email with a link to book a return pickup, free of charge.
- Pack and send back your item(s) in the packaging provided. We will ship the new product(s) once your package arrives.
What happens if I lose or damage an item?
Your membership includes coverage for minor mishaps and general wear and tear. Significant damage, lost pieces, and theft are not covered. In those cases, you will be charged the current purchase price (aka the “to buy” price) of the item plus applicable tax.
How do I send back my returns?
Easy.
We’ve made returns super easy! All shipments arrive with a reusable paper bag to send your items back. When you're ready to swap for something new – log in to your account and swap to a new product. Book a return pick up, free of charge, and send back your item(s) in the packaging provided. We will ship the new product(s) once your package arrives.
How do I become a Green-member
Thats easy!
Stay on the plan for 12 months and you will be automatically uppgraded to green membership.
- 50% drop in your subscription price.
- Free yearly swaps to any jeans.
Cancellation
If you wish to cancel your subscription, send us an email to:
- cancel@organsk.com
Returning the product(s)
- All shipments arrive with a reusable paper bag to send your items back. You can also use your own packaging.
- We will provide you with a shipping label, free of charge.
- Pack and send back the product(s), no later than the expiration of your then-current Billing Period.
- If the product is not received by the end of your then-current Billing Period, the Membership Service will be renewed, and you will be charged the monthly Membership fee until we receive the product(s).
organsk®SHARE
Subscription
organsk®SHARE
- Free monthly swaps.
ORGANSK®Share is a subscription based model offering customers jeans for a monthly fee.
With ORGANSK®Share , we are offering short term rental.
- Perfect for customers who just want to try out the concept, rent a pair of jeans for a special occasion or refresh their wardrobe often.
Price
With organsk®SHARE, you can choose between different plans.
- You pay the price of the monthly plan (services), regardless of the product price.
Which countries are supported?
organsk®SHARE services are currently not available in any location.
It will be available for users residing in the Nordic countries first, followed by EU, US and Canada.
Will it be available in my country?
We plan to launch the services in:
- EU
- UK
- USA
- Canada
When will the services be available in my country?
We work continuously to launch the services.
- Sign up for our newsletter or organsk®SMILE membership to get notified.
We are
Vegan
We are a PETA-Approved vegan brand.
Nordic Swan Ecolabel
We carry the Nordic Swan Ecolabel. Nordic Swan Ecolabel, the official ecolabel of the Nordic countries, is one of the world's toughest and most recognized environmental certifications. Being approved for the Nordic Ecolabel is a long process that requires a great amount of documentation. Products certified with the Nordic Swan Ecolabel contribute to a reduced climate impact, transparent supply chain and are safe for us and better for the planet.
GOTS
We carry GOTS certified products. GOTS, the worldwide leading textile processing standard for organic textiles defines high-level environmental criteria along the entire supply chain of organic textiles, including strict ecological and social criteria. It is the world's toughest and most recognized environmental label for organic textiles. A product earns the GOTS label only if it goes through GOTS certified operators at every stage. A GOTS labelled textile must be manufactured and processed in GOTS certified buildings.
Transparency
We are transparent with our processes with others, setting the standard for this practice amongst all fashion brands.
We have every denim fabric ingredient certified and recognized as 'better for the environment' to the highest possible standards to underpin our ORGANSK® approach.
We are traceable and certified to the highest standards from head to toe.
Circular
We have chosen to substantiate our circular concept with the Nordic Swan Ecolabel, GOTS and Vegan certifications, as it is our guarantee that the entire process around production lives up to the ethical guidelines we associate with ‘more’ sustainable production - along with leasing and upcycling concepts that we associate with sustainable consumption.
Organic Cotton & Recycled Fibers
At ORGANSK®, we only work with 100% certified organic cotton and recycled fibers.
- No conventional fibers are used in ORGANSK® products (Except small amounts of elastane, a lightweight, synthetic fibre that is used to make stretchable clothing.
Organic cotton is grown with no chemical fertilizers, pesticides or genetically modified organisms (GMOs). Conventional cotton, on the other hand, is grown with the help of a
